FAQ - Frequently Asked Questions

📦 Shipping & Delivery

🚫💸 Free shipping from 75 €

👉 We ship to all EU countries and selected international destinations

 

🌍 Which countries do you deliver to?

We only deliver to the following countries:


🇩🇪 Germany
→ Shipping costs: 3.99 €


🇪🇺 Within the EU, we deliver to:
→ Shipping costs: 5.99 €

  • 🇧🇪 Belgium (BE)

  • 🇧🇬 Bulgaria (BG)

  • 🇩🇰 Denmark (DK)

  • 🇪🇪 Estonia (EE)

  • 🇫🇮 Finland (FI)

  • 🇫🇷 France (FR)

  • 🇬🇷 Greece (GR)

  • 🇮🇪 Ireland (IE)

  • 🇮🇹 Italy (IT)

  • 🇭🇷 Croatia (HR)

  • 🇱🇻 Latvia (LV)

  • 🇱🇹 Lithuania (LT)

  • 🇱🇺 Luxembourg (LU)

  • 🇲🇹 Malta (MT)

  • 🇳🇱 Netherlands (NL)

  • 🇦🇹 Austria (AT)

  • 🇵🇱 Poland (PL)

  • 🇵🇹 Portugal (PT)

  • 🇷🇴 Romania (RO)

  • 🇸🇪 Sweden (SE)

  • 🇸🇰 Slovakia (SK)

  • 🇸🇮 Slovenia (SI)

  • 🇪🇸 Spain (ES)

  • 🇨🇿 Czech Republic (CZ)

  • 🇭🇺 Hungary (HU)

  • 🇨🇾 Cyprus (CY)


🌐 Outside the EU, we ship to:
→ Shipping costs: 6.99 €

  • 🇨🇭 Switzerland (CH)

  • 🇬🇧 United Kingdom (UK)

  • 🇺🇸 USA

  • 🇨🇦 Canada

  • 🇦🇺 Australia

  • 🇳🇿 New Zealand

  • JP Japan (JP)


✅ Important:

We currently do not ship to other regions.


⏱️ How long does shipping take?

– Germany: 3–7 working days
– EU/International: 7–12 working days
(Duration depends on location, production & logistics)


🌱 Do you ship sustainably?

Yes. We ship directly from the nearest production site to reduce CO₂ emissions.
Our products are manufactured on-demand – this prevents overproduction and conserves resources.


📡 Do I get tracking?

Yes, you will automatically receive an email with your tracking information after shipping.


🔁 Returns & Complaints

📬 Can I return my order?

Since our products are made individually for you, there is no statutory right of withdrawal (Section 312g, Paragraph 2 No. 1 of the German Civil Code).

But don't worry—if you're dissatisfied, just let us know. We'll find a solution.


🧾 What happens if there are printing errors or damage?

Just send us an email with photos of the problem to:

📧 info@aniwheare.store

We’ll arrange a replacement or refund—guaranteed.


📏 What if the size doesn't fit me?

Since we produce individually, we do not offer exchanges.
Tip: Always check the size chart on the product page before ordering.
When in doubt, order one size larger.


🎨 Individual production

⌛ Why does delivery take a little longer than Amazon?
Because every product is made especially for you:
– No warehouse
– No mass production
– No overproduction
– Only fresh, made-to-order prints in top quality.


💥 What sets you apart from other shops?

– No mass-market items, no copies
– Original anime-inspired designs with soul
– Highest demands on fabric, colors and printing
– A brand that truly shares what you feel


📨 Contact & Support

📩 How can I contact you?
Simply send a message to:


📧 info@aniwheare.store
We usually respond within 24 hours.


⚠️ Customs & Fees

📦 Do I have to pay customs?
For orders outside the EU (e.g. Switzerland, UK, USA, etc.), customs fees or import duties may apply.
You bear these costs yourself – These costs are beyond our control..


🙋 Any questions?

Write to us anytime – or follow us on social media for news, designs & drops:


📧 info@aniwheare.store

📸 Instagram: @aniwheare

🎵 TikTok: @aniwheare